Operations Analyst at CafePress.com
Information Technology and Services | Louisville, Kentucky Area, US
• Analytical and resourceful Information Technology professional with an extensive and cumulative career in engineering and IT roles across a variety of business settings.
• 24 years hands-on experience with business technology, constantly mastering the new skills required as the internet changed business operations over that period.
• Solutions oriented thinker moving from large corporate settings, to consulting, and finally to technical leadership positions in private and public start-up environments, requiring mastery of technical details and accountability for costs and effectiveness.
Dec
2010 - Present
Operations Analyst / CafePress.com
Network Operations Team member
- critical first-tier support for all cafepress.com websites during primary daytime hours
- problem remediation in fast-paced and realtime ecommerce environment
Data analysis functions using ‘big data’ tools for continual improvement in operations
Jan
2010 -
Dec
2010
President / Best Technical
Consulting and project-based technology services for small and medium sized businesses. Specific focus on web-enabled enterprise business applications in addition to expert services in all areas of business technology. Proven track record in helping organizations reduce costs, increase sales, and boost profits through outsourcing all IT functions. BestTechnical.com
Duties include delivery and support of technical services and all business operations (sales / marketing / accounting).
Clients include:
Fresh Start Growers' Supply
Bradmer Pharmaceuticals
Linus Pharmaceuticals
NXPharmaGen
EI Group
Judd, CPA
Jan
2007 -
Jan
2010
Director, Information Technology / Bradmer Pharmaceuticals
Under the direction of the Chief Business Officer, I led and performed all Information Technology activities at Bradmer, a $30 million public company conducting a Phase III Drug Trial. I was responsible for the selection, deployment, maintenance and support of all information-based and technical systems, including:
- all internal communications systems (email, phone, fax, audioconference, videoconference)
- several websites (corporate, drug trial promotion, online drug trial training)
- complete intranet and secure extranet
- all computer equipment, peripherals, and networks
- all mobile devices
- FDA compliant document management system and associated processes
Key accomplishments include:
- development, documentation, and regular review of control processes required of public companies
- maintaining systems in compliance with applicable FDA regulations
- supporting a demanding and geographically disbursed workforce and external contractors
- operating effective IT functions well below benchmark costs for industry
- effective reliance on hosted, web-enabled technologies requiring no internal support staff
Oct
1996 -
Jul
2009
President / SkyLimit Resources Corporation
Technical consulting in collaboration technology primarily focused on IBM Domino / Lotus Notes. Also provide general technical business consulting for any organization size.
Clients included:
Brown & Williamson
Brown-Forman
Humana
Jewish Hospital
Colgate-Palmolive
Mercer Human Resources
Doe-Anderson
Genlyte Thomas
Whayne Supply
Western Recorder (Kentucky Baptist Convention)
Adware
Presbyterian Foundation
EI Group
Prolift
Mar
2000 -
Nov
2001
Technical Support / Lotus Notes / Ironmax
Most internal technical support functions with primary support responsibilities for Lotus Notes environment which was used for email, voice-mail, and some web content for primary company site. Designed and supported several internal Notes applications and provided daily support for all employees as part of small support team.
Jun
1995 -
Oct
1996
Systems Architect / Lotus Notes / Humana
Primary responsibility for post-evaluation rollout of Lotus Notes to all employees, including desktop client operations policies and server installation and operations policies. Ongoing support and maintenance of complete Notes environment, including application development guidelines, third-level client support, and all server operations.
May
1994 -
Nov
1994
Notes Architect / Sarcom
Primary Notes resource in the Louisville, KY office offering all Notes technical services to several companies in Louisville, KY. My clients included Providian Corporation and Humana.
Oct
1993 -
May
1994
Systems Engineer / NC Group
Primary Lotus Notes resource in the Cincinnati, OH area for Columbus, OH-based consulting firm. My clients included Proctor&Gamble, American Electric Power, and Microcomputer Warehouse.
Jun
1988 -
Oct
1993
Technical Positions / CBIS (currently Convergys Corporation)
Various technical positions with telecom company pursuing various business lines in the newly de-regulated telecom industry. Positons / functions included:
ISDN Protocol Testing Development within Central Office equipment
Develop Testing capabilities for other CO equipment
Campus telecom and LAN deployment at several military installations
Lotus Notes rollout / deployment / development / support
Project Management and Quality Control tool development and support
Jun
1986 -
Jun
1988
System Engineer / Cincinnati Incorporated
Develop factory-floor PC applications (language: C) to enhance productivity of existing product lines. Primary product was a graphical material optimization program used to optimize the layout of parts and operation of sheet-metal shear.
Other tasks related to programs that communicated with machine tool controller to assist operator and to automate parts production from Enterprise Resource Management systems.
Jun
1985 -
Jun
1986
Systems Engineer / General Electric
Space Systems (E-LAB), Syracuse, NY - develop high-performance software algorithms in R&D group to target and track missiles from space-based radar platforms, in a defensive shield configuration (Star Wars). Deploy and test algorithms on custom processors designed for use in space.